TERMS & CONDITIONS
No valid licence no hire. Age between 21-75 years. Minimum two years driving on a clean licence (minor endorsements acceptable). Age 21-23 no accidents or convictions. The minimum age for hiring electric vehicles is 25, see below.
Secondary I.D showing hirers name and home address with Photograph required. Payment on booking in full on all vehicles.
24 Hours period applies to 0830 to 0830 only. A charge of £10.00 for the first hour will be made for any inconvenience caused by late returns. Thereafter the hirer will be charged the full daily rate. 3 Days rate applies to any 3 consecutive days.
Only hirers completing hire forms are insured to drive. Fully comprehensive cover is included in the hire rates with a deductible excess of £750. Collision damage waiver available at an extra cost of £15 (inc. VAT) per day reduces insurance excess from £750 to £100. The hirer is responsible for all overhead, tyre and windscreen damage. Damage to the interior upholstery is not covered by the insurance.
A 33% surcharge is added to the current rates for continental hires and Southern Ireland. We recommend that continental breakdown cover is taken out, which we can provide at an extra cost.
There is a daily mileage limit of 200 miles per day on all hires. Excess mileage above this limit is charged at 5p per mile.
FUEL & ELECTRIC RE-CHARGE
All vehicles run full to full, including electric vehicles. Please check that the vehicle is full before leaving the premises as mistakes cannot be rectified at a later date. Fuel type is labelled on key rings and on the filler cap. A refuelling charge of £3.00 inc. VAT per litre will be made on vehicles not returned full. Re-charging of electric vehicles is charged at 30p per Kilowatt Hour. The hirer is required to return the vehicle in the same clean state as it was originally hired out or there will be a cleaning charge. No pets please.
48 Hours notice is required before a cancellation, otherwise a full days hire will be charged.
If you have already picked up your vehicle:
If you have already picked up your vehicle and wish to keep it longer; you must contact us at the location where you picked up the vehicle.
If you have not picked up your vehicle:
If you have not picked up your vehicle you may contact us to amend your booking.
Will I be charged if I cancel my reservation?
If you prepaid for your vehicle the following conditions will apply :
You will not be charged a cancelation fee if you cancel your reservation 48 hours ahead of time
If you cancel your booking in less than 48 hours before your specified pick up time, you will not be entitled to a refund.
Will I be charged if I don't show up for my reservation?
If you fail to pick up your prepaid rental on the specified pick-up date, you will not receive a refund.
For vehicle groups VA, VB, VC, CC, CC+, CD, CD+, ECC, EV8 and EV9 all drivers need to be aged 25 and over.
PARKING CHARGES & OTHER STATUTORY FINES
It is the Hirer's responsibility to pay all parking and road tolls, any penalties, congestion charge and Low Emission Zone charges.
We are able to accept non UK Licences these must be written in English and are at the Managements discretion.
Due to circumstances beyond our control it may be necessary to provide an alternative vehicle, of equivalent size and from the same group as the one booked, or provide an upgraded or larger vehicle at no additional cost
For groups VB and VC, drivers must hold licence catergory D1 on the licence.
LONDON AND THE LOW EMISSION ZONE (LEZ)
Most of our vehicles are new and able to enter the LEZ without charge.
LONDON CONGESTION CHARGE
It is the Hirers responsibility to pay for daily charge and penalties this only appiles
Monday to Friday 0700 to 1800Hrs. http://www.tfl.gov.uk/modes/driving/congestion-charge
ON SITE PARKING
We have limited Customer Parking available at the front of our building.
Please note all return vehicles should be parked either at the front of the building or in our rear car park as per the map below.